PLEASE NOTE WE CANNOT GUARENTEE DELIVERY TIMES OR DAYS

Courier pick-ups are not made over the weekend, so orders received during this time will be picked up for delivery the next working day.
If your order is urgent, please contact us and we will do our best to help.

DELIVERY DETAILS
We are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.

URGENT DELIVERY
If you need something delivered urgently, please contact us and we will do our best to help.

RURAL DELIVERY
A signature may not be able to be obtained for a delivery when the address is rural. On the delivery tracking link, once a parcel shows as “Delivered” this means it has been handed to the rural delivery driver with an additional 24-48 hours for final delivery to the receiver.

HOSPITAL / APARTMENT DELIVERY
Please note that couriers deliver to a reception or designated delivery area when sending a gift to a hospital. To avoid delays, please include the hospital name, ward number and room number in the shipping address.
When sending a gift to an apartment address, it is important to supply any access codes or additional instructions the couriers may require to be able to access the property/building to allow the timely delivery of the gift.

TRACKING YOUR ORDER
Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please contact us to arrange for this to be re-sent.

DELIVERY DELAYS
We endeavour to deliver your order as soon as possible (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of gifts due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.
If your gift has not been delivered within a reasonable delivery timeframe, please contact us with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.

PICK UPS
Sorry, we are an online only business and do not allow pick-ups